Refund policy
New orders are paused. If you are waiting for an order or a refund, see Order status and refunds or WhatsApp +91 99428 21584 with your order number. An order that was paid for and not delivered is owed to you in full, goods or refund, whatever the time limits below say: they apply only to delivered orders.
At KIBI SPORTS, we prioritize customer satisfaction and aim to provide a hassle-free experience. Please read our refund policy carefully before making a purchase.
1. Replacement Policy
a. Customers must record an unboxing video at the time of opening the package.
b. If any damages are found, the video must clearly show the damage.
c. Customers are required to contact us within 7 days of delivery with the unboxing video to request a replacement.
d. If the request is validated, the replacement will be shipped within 3-5 business days after verification.
2. Eligibility for Refund
Refunds are applicable under the following conditions:
a. The product is out of stock and cannot be replaced – you are refunded in full, and we send you the transaction reference when the money is sent.
b. The product received is completely different from what was ordered – customer must raise the request within 7 days of delivery.
c. The product is defective beyond repair or replacement – report must be filed within 7 days of delivery.
3. Refund Process
a. Customers must notify us within 7 days of receiving the order for refund eligibility.
b. The product must be in its original packaging, unused, and in the same condition as received.
c. Once the product is received and verified (within 3-5 business days), the refund will be initiated.
d. Refunds will be sent to your original payment method, or by bank or UPI transfer where that is not possible, and we give you the transaction reference.
4. Non-Refundable Situations
a. No refund will be provided if the unboxing video is missing.
b. Minor variations in color, size, or texture due to screen differences or handmade craftsmanship.
c. Damage caused by improper handling, misuse, or installation by the customer.
d. For delivered orders, please tell us within 7 days of delivery so we can help.
e. Refunds will be sent to your original payment method, or by bank or UPI transfer where that is not possible, and we give you the transaction reference.
5. Delivery Timelines
a. When ordering reopens, delivery timelines are set out in our Shipping Policy.
Voluntary contributions - Supporting KIBI Sports Initiative
Contributions made on our support page or as add-ons at checkout are voluntary tips to KIBI Sports Pvt. Ltd., a for-profit company. They are not payments for goods or services, carry no rewards or perks, and are non-refundable except for duplicate or erroneous payments. Contributions are not charitable donations and are not eligible for tax deduction, including under Section 80G.