Order status and refunds
Updated 28 September 2026
Over the last few months many orders placed on this store were not dispatched on time, and many of you did not hear from us when you should have. That is on us, and we are sorry.
We have stopped taking new orders so that we can deal with every order already placed before we take another one.
If you are waiting for an order or a refund
WhatsApp us on +91 76194 08001 with your order number. Tell us your order number and we will tell you which of these applies to your order:
- We can ship it — we will send it and give you the tracking number; or
- We cannot ship it — we will refund you in full.
If both are possible, you choose. You can ask for a full refund instead of waiting at any time.
How refunds are sent
Refunds will be sent by direct bank or UPI transfer, with the transaction reference so you can check it against your own account. Our payment routes are not working yet, and we are not going to give you a date we do not control. A refund is done only when you hold that reference. They will be paid oldest order first: customers who have waited the longest are at the front of the queue.
You will not be asked for an OTP, a PIN, card details or any fee to receive a refund. Anyone who asks is not us.
If you were told a refund had been made and the money has not reached you, please tell us on the same WhatsApp number. Some refunds we raised were cancelled on our payment provider's side, and we know about it. The amount is still owed to you.
If you placed an order after mid-September
If you received an order confirmation after about 18 September but were not charged, no payment was taken and nothing is owed on either side. We are sorry for the confusion.
KIBI Sports Private Limited