Is KIBI Sports a genuine company?
Yes. KIBI Sports Private Limited is a registered Indian company (CIN U92490UP2020PTC134722), incorporated in 2020 and recognised as a startup by DPIIT, Government of India (DIPP69448). We are ISO 9001:2015 certified, an official Yonex partner retailer, a National Startup Awards 5.0 finalist, and we have been featured on Ideabaaz (Zee TV). Our operating office is at 1st A Cross Road, 7th Block, Koramangala, Bengaluru 560095. We have also had real problems: in 2026 many orders were not dispatched on time and many customers did not hear from us when they should have. We are working through every one of them, and our order status and refunds page explains how.
My order is delayed. What should I do?
WhatsApp us on +91 76194 08001 with your order number. Within 48 hours we will tell you which applies: we ship it and send you the tracking number, or we refund you in full. If both are possible, you choose, and you can ask for a full refund instead of waiting at any time. Refunds are sent by direct bank or UPI transfer with a transaction reference you can check. See our order status and refunds page.
Are you taking new orders right now?
Not at the moment. We have paused new orders so that we can complete every order already placed before taking another. When ordering reopens, orders will be dispatched within 10 business days of payment, or refunded in full automatically. See our shipping policy.
What sports equipment does KIBI Sports sell?
KIBI Sports carries 19,000+ products across 20+ sports including cricket, football, badminton, hockey, basketball, table tennis, swimming, gym and weightlifting, athletics, tennis, cycling, golf, running, boxing, martial arts, archery, pickleball, padel, pool, and more. We stock 257+ brand partners and serve everyone from beginners to professional athletes.
How are shipping charges calculated across India?
Shipping charges are calculated at checkout based on order weight and delivery PIN code. Please check our shipping policy page for detailed information.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy. Products can be returned within 7 days of delivery in original, unused condition with all tags intact. For detailed terms and conditions, please visit our Returns and Refunds page.
Are all products on KIBI Sports authentic?
Yes, every product on KIBI Sports is 100% authentic. We are authorised distribution partners for brands like Yonex, Nivia, Cosco, Cougar, and many more. All products are sourced directly from brands or their authorised distributors.
Do you offer EMI/installment payment options?
Yes, we offer flexible EMI and installment payment options through various financial partners. This allows you to purchase premium equipment and pay in convenient monthly installments.
How can I contact KIBI Sports customer support?
You can reach us on WhatsApp, email, or phone. Visit our Contact Us page for all support options. Our team responds on working days (Mon-Fri, 9:00 AM - 6:00 PM IST); for pending order updates, we reply within 48 hours on WhatsApp at +91 76194 08001.
Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery. All orders on the online store are prepaid; bulk and wholesale orders are quoted and invoiced separately. We accept UPI, debit cards, credit cards, net banking, and EMI options for a secure and seamless checkout experience.
How long does delivery take?
New orders are paused at the moment while we complete orders already placed. When ordering reopens, orders will be dispatched within 10 business days of payment, and you will receive the tracking number when your order leaves us. If we cannot dispatch within 10 business days, we refund you in full automatically.
Can I track my order?
Yes, once it has shipped. You receive the tracking number by email and WhatsApp when your order is dispatched. If you have not received a tracking number, your order has not shipped yet: WhatsApp +91 76194 08001 with your order number and we will tell you within 48 hours whether it ships or is refunded.
Do you sell products for beginners?
Yes, we carry a wide range of beginner-friendly products at affordable prices across all sports. Our team can help you choose the right equipment based on your skill level and budget.