If you have placed an order on shop.kibisports.com and want to check your shipment status, courier tracking number, or refund bank reference (ARN / UTR), this guide explains exactly how our order and refund workflow operates and how to reach our support desk directly.
1. Regulated Prepaid Payment Rails (Cashfree, Razorpay & PayU)
All online orders on shop.kibisports.com are processed through regulated, PCI-DSS compliant Indian payment gateways—Cashfree Payments, Razorpay, and PayU—supporting UPI, credit cards, debit cards, and net banking. We do not offer Cash on Delivery (COD) on retail orders.
2. How to Check Order Status or Request a Refund Within 48 Hours
As detailed on our Order Status & Refunds page, if you are waiting on an order update:
- Send your Order Number (for example,
#7605) on WhatsApp to +91 99428 21584 or by email to sales@kibisports.org. - Within 48 hours, our operations desk confirms either the dispatch tracking number (via Delhivery, DTDC, Blue Dart, or FedEx/DHL for exports) or processes a 100% refund to your original payment method.
- If an order is cancelled or refunded, our payment gateway issues a Bank Reference Number (ARN) or UPI UTR. You can share that 12-digit ARN with your issuing bank to trace the exact credit on your statement.
3. Why Direct Support Beats Third-Party Complaint Forums
Third-party complaint websites often split company profiles or do not automatically sync with payment gateway ARN records—meaning an order that was already refunded in full via Cashfree or Razorpay can still appear "Open" on an external forum unless updated manually. Messaging our official WhatsApp helpline (+91 99428 21584) connects you directly to our order-resolution ledger.
KIBI Sports Private Limited — 1st A Cross Road, 7th Block, Koramangala, Bengaluru, Karnataka 560095 | Official Storefront Reviews & Verification Hub.