KIBI Sports is a sports business from India with two legs: sports equipment from 257+ brand partners sold through our own ecommerce and international B2B exports, and a sports platform used by athletes, academies and institutions.
Complete guide to how KIBI Sports Private Limited processes refunds, how Cashfree Payments, Razorpay, and PayU issue verifiable 12-digit Bank Acquirer Reference Numbers (ARNs) and UPI UTRs, how Two-OTP session protection covers Pro Services bookings, and how to trace any historical order.
1. Regulated Payment Rails & Verifiable Bank ARNs
Every transaction on shop.kibisports.com and the KIBI Sports mobile app runs exclusively through RBI-regulated payment aggregators: Cashfree Payments, Razorpay, and PayU. When an order is cancelled or a return is approved under our 7-day return policy, the refund is initiated directly to the original payment source (UPI, credit card, debit card, or netbanking).
- What is a Bank ARN / UPI UTR? Once our payment gateway settles a refund to your card network or bank, it generates a unique 12-digit Acquirer Reference Number (ARN) or UPI Unique Transaction Reference (UTR).
- How to Trace a Refund with Your Bank: If a refunded amount does not appear on your statement within 5 to 7 business days, share the 12-digit ARN/UTR with your issuing bank's customer care desk so they can locate and credit the settlement immediately.
2. Current Storefront Pause & Historical Order Resolution Desk
While new retail checkout on shop.kibisports.com is temporarily paused as we upgrade our 4-door authorised brand fulfilment network, our Order Resolution Desk actively assists any customer with a historical order query, courier tracking check, or ARN verification.
- WhatsApp Order Desk: +91 99428 21584 (share your 4-digit `#Order` number or registered phone/email).
- Email Support: sales@kibisports.org and admin@kibisports.org.
3. Two-OTP Session Protection on Pro Services Bookings
When booking coaches, physiotherapists, or specialists on the KIBI Sports app (Pro Services), your payment is held until you share the START OTP at session check-in and the END OTP at completion. In the event of a provider no-show, you receive a 100% refund to your original payment method.
Frequently Asked Questions
How do I get the Bank Reference Number (ARN) or UPI UTR for my KIBI Sports refund?
Message our Order Resolution Desk on WhatsApp at +91 99428 21584 or email sales@kibisports.org with your order number. Our team retrieves the exact Cashfree, Razorpay, or PayU Refund ID and 12-digit Bank ARN/UTR for your transaction.
Why is new checkout paused on shop.kibisports.com?
New retail checkout on shop.kibisports.com is temporarily paused while we complete our transition to direct 4-door brand-partner dispatch SLAs and ensure every historical order is delivered or refunded in full.
What is KIBI Sports' official customer care number?
Our sole official customer care and WhatsApp helpline is +91 99428 21584, alongside sales@kibisports.org and admin@kibisports.org. KIBI Sports never asks for banking OTPs or UPI PINs.
Explore KIBI Sports Official Hubs
How KIBI Works · Reviews & Registry Proof · Authenticity Guarantee · Bank ARN Refund Guide · 257+ Brands Directory · Institutional B2B Procurement · Locations & Global Exports · Sports Academies & Clubs · Platform Home (www.kibisports.com)